a71 Privacy Policy — How Your Information Is Protected

Effective Date: 1 January 2025

This Privacy Policy ("Policy") describes in detail how information collected about you while using a71's website and services is processed and stored. By using a71, you are considered to have given your consent to the terms of this Policy.

a71 is committed to creating a safe and trusted online gaming environment for users in Bangladesh. We follow this Privacy Policy alongside our Terms and Conditions so that every user knows what is being done with their information. This Policy is reviewed regularly and updated as needed.

Important Note: This Privacy Policy applies only to a71's own services. Third-party websites or services may have their own privacy policies, for which a71 is not responsible.

Section 1: Information Collection

a71 collects the following types of information for registration and service operation. The purpose of collecting this information is to provide you with quality and secure service.

1.1 Information You Provide Directly

Information you provide yourself at the time of account registration is collected:

Full name
Date of birth (for age verification — 21+ membership requirement)
Mobile number
Email address
National ID or passport number (if required for account verification)
Payment information (bKash, Nagad, Rocket or bank account details)

1.2 Automatically Collected Information

Some technical information is automatically collected while you use a71:

IP address and device identifier
Browser type and version
Date and time of access
Pages visited and session duration
Cookie and local storage data
Transaction history and gaming activity logs

1.3 Information Received from Third Parties

In some cases, information may be collected from trusted third-party sources for identity verification or fraud prevention. This information is used only for verification purposes and helps ensure the security of your account.

Section 2: Use of Information

a71 uses the collected information for the following purposes. Each purpose is related to improving your service quality and ensuring security.

2.1 Service Operation and Improvement

Creating, verifying and managing accounts
Processing deposits and withdrawals
Applying bonuses and promotions correctly
Resolving technical issues and improving site performance
Personalising the gaming experience according to your preferences

2.2 Security and Compliance

Preventing fraud and money laundering
Verifying user age (meeting the 21+ age requirement)
Identifying multiple accounts or misuse
Complying with applicable laws and regulations
Responding to lawful requests from legal authorities

2.3 Communication and Support

a71's customer service team contacts you 24/7 via live chat and email. Your provided contact information is used to resolve issues, send account updates, and deliver important security notices. You may opt out of promotional communications, but account-related urgent messages cannot be turned off.

a71 never sells your personal information or transfers it to third parties for commercial purposes. In the context of responsible gaming, a71 may monitor a user's gaming behaviour in line with our Responsible Gaming policy to identify problematic gaming patterns where necessary.

Section 3: Information Sharing

a71 may share your information with third parties in limited and specific circumstances. In each case, the purpose of sharing is to ensure your service or fulfil a legal obligation.

3.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket and bank transfers), game operation, and maintenance of technical infrastructure. These partners may use the information only for purposes directed by a71 and have their own privacy obligations.

3.2 Legal and Regulatory Authorities

There may be a legal obligation to provide your information in response to a valid legal order, court directive, or government authority request. In such cases, a71 will provide only the minimum necessary information.

3.3 In the Event of Business Changes

In the event of any future business merger, acquisition, or asset transfer involving a71, user information may be transferred. However, users will be notified in advance of such changes and the protections of this Policy will be maintained.

Clarification: a71 never sells your information to advertiser or marketer third parties. Only information that is essential for game operation is shared with game studios or content providers.

Section 4: Cookies and Tracking

The a71 website uses cookies and similar technologies to function properly and to improve your experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Maintaining login sessions, storing security tokens, and saving your cart or game position are handled through these cookies. Disabling them will prevent the site from working properly.

4.2 Analytics Cookies

Analytics cookies help understand which pages are visited most, where users encounter problems, and which parts of the site need improvement. This information is collected in aggregated and anonymous form.

4.3 Preference Cookies

These cookies store your language preference, theme setting, and other personalised preferences. Each time you log in, your previous settings are applied automatically, making your experience easier.

You can disable non-essential cookies from your browser settings. However, some convenient features may not work as a result. For more information, see our FAQ section.

Section 5: Data Security

a71 applies industry-standard security measures to protect your information. Our layers of technical and procedural protection are as follows:

5.1 Encryption and Network Security

All data transmission secured via SSL/TLS encryption
Payment information stored in a separate encrypted environment
Firewall and intrusion detection systems to prevent unauthorised access
Regular security audits and vulnerability assessments

5.2 Access Control

Staff access to information limited to what is necessary to carry out their responsibilities
Multi-layer authentication system (including OTP verification)
All access logs recorded and reviewed regularly
Regular staff training on data protection

5.3 Steps in the Event of a Security Breach

If there is any reason to suspect that the security of your information has been compromised, a71 will promptly notify affected users and take necessary steps to limit the damage. This notification will be sent to your registered email or mobile.

Please note that no data transmission over the internet is 100% secure. While a71 ensures maximum protection, keeping your account password and login credentials confidential is your own responsibility.

Section 6: Data Retention

a71 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

6.1 While the Account Is Active

Your registration information, contact details, and preferences are retained for the entire time your account remains active. This information is essential for providing the service.

6.2 If the Account Is Closed or Inactive

Even after an account is closed, certain information may be retained for a period of time for legal obligations, dispute resolution, or fraud prevention. Transaction records are retained to meet financial security requirements and applicable legal obligations.

6.3 Data Deletion Requests

You may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations or ongoing investigations. Deletion requests can be made through the support team.

Section 7: Your Rights

As a user of a71, you have the following rights over your personal information:

Right to Access

You have the right to know what information a71 holds about you. Upon request, a summary of your information will be provided.

Right to Correction

If your information is incorrect or incomplete, you may request a correction. This can be done through account settings or the support team.

Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly for marketing communications.

Right to Data Portability

You may request your provided information in a structured, machine-readable format.

To exercise any of the above rights, contact a71's support team. A response will be provided as quickly as possible after your identity has been verified.

Section 8: Protection of Minors

Age Verification Policy

All services on a71 are for persons aged 21 or older only. Age is verified at registration and identity documents may be requested if needed.

If it is found that a minor has opened an account, that account will be closed immediately and the collected information will be deleted. Information from minors is not knowingly collected.

A request to parents and guardians: please ensure that your children or dependants are not able to use a71. If you suspect that a minor is using an account, notify the support team immediately.

Section 9: International Transfer of Data

In some cases, your information may be processed or stored on servers located outside Bangladesh. Such transfers are made with adequate protective measures in place.

Protective Measures

For international data transfers, a71 ensures that adequate data protection measures are in place in the recipient country or organisation. Third parties are contractually obligated to maintain the standards of this Policy.

Section 10: Changes to the Policy

a71 reserves the right to update this Privacy Policy as needed. You will be notified in advance of any significant changes to the Policy.

Notice of Changes

For significant changes, you will be notified by email or a site notice
The date on which the revised policy takes effect will be clearly stated
Continued use of a71 after a change is considered acceptance of the new policy
For significant changes, your consent may be sought again

If you have any questions about this Policy or wish to exercise your rights, contact a71's support team. To learn more about a71, you can visit our About Us page.

Last Updated: This Privacy Policy was last updated on 1 January 2025. Requests for previous versions can be made through the support team.

a71's Privacy Policy